What we collect
Only what a ticket on an international crossing needs. For every passenger: full name, nationality, passport number, date of birth, passport expiry date and gender. For the lead passenger, once: an email address and a phone number.
We do not use tracking cookies and we run no analytics, so nothing is collected about you simply for reading the site.
Why we need it
Passport details are what the ferry company requires to issue a ticket, and immigration on both sides checks them against the person boarding. The email address and phone number are how we reach you about your crossing: the reference, the confirmation, and anything that changes on the day.
Where it goes
- To our own booking channel, where the people arranging your ticket can see it.
- To the ferry company, because the ticket is issued in their system and in your name.
- Nowhere else. We do not sell it, and we do not pass it to advertisers.
Payments
The fare is paid directly to the ferry operator through Alipay. Those payment details never reach us: we see only whether the operator has received the payment for your booking.
Our booking fee is paid by card, through Stripe. The card fields on our payment page belong to Stripe, not to us, so your card number goes straight to them and never touches our servers. We keep only Stripe’s reference for the payment, so we can match it to your booking and release or refund it.
If you email us, we keep the conversation for as long as the booking it concerns, so we can answer follow-up questions about it.
How long we keep it
Until your crossing has happened and anything still open on it, such as a refund, is settled. Ask us to delete your details sooner and we will, unless a ticket has already been issued in your name and the ferry company needs them kept.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email hello@kinmenexpress.com and say which booking reference it concerns.